IT that’s handled, before it becomes a problem.
Let FTI run your IT, or back up your in-house team. Our engineers work alongside an AI layer that watches your systems, security and support around the clock, so issues are spotted early and fixed fast.
AI-assisted operations
Every part of our managed IT platform is connected to AI: monitoring, security logs, tickets and documentation. It watches all of it, all the time, and puts the full picture in front of our engineers the moment they need it.
Sees the whole picture
Monitoring, security events, support history and documentation, viewed together instead of in separate tools.
Connects the dots
Spots patterns across systems and over time that a person scanning one screen would miss.
Faster answers
When something needs attention, our engineers start with the context already gathered, not a blank page.
People stay in charge
AI assists; experienced engineers make the decisions and do the work. You always reach a person.
Everything your IT needs, from one team
Monitoring and maintenance
Your computers, servers and network are monitored continuously, with routine maintenance handled before it becomes a problem.
Updates done right
Updates are automated, but never rushed. We hold new patches briefly, test them, and roll them out based on what each system needs.
Security with Sophos
Firewall, endpoint, email and Wi-Fi protection from Sophos, set up and managed by our team.
Security monitoring and log analysis
Activity from across your systems is collected and analyzed, so unusual behavior stands out and can be investigated quickly.
Backup and recovery
On-site and cloud backup, so your data can be recovered when it matters, whether it’s one file or a whole system.
Automation and consistent setup
New computers and servers are set up the same way every time, and routine changes are automated to cut down on human error.
Your systems, documented
Passwords, configurations and procedures are documented in one place, and the knowledge belongs to your business, not to one person.
24/7 help desk
Front-line support any time, day or night, with senior engineers on call. Every request is tracked, so nothing falls through the cracks.
Planning ahead
Hardware refreshes, software end-of-life and growth, planned and budgeted before they turn into emergencies.
Microsoft 365, bundled with your managed IT
We are a Microsoft 365 reseller. We license the right business plans, set up email on your own domain, move you off Google or anything else, and manage Microsoft 365 alongside the rest of your IT, backed by the same 24/7 help desk.
The office suite we recommend
Email, documents and collaboration on business plans, where Microsoft commits not to use your data for advertising.
Secured and backed up
Sophos email security, sign-in protection and backup, set up and managed by our team.
Works best in Edge
For the web versions of Outlook, Word, Excel and Teams we recommend Microsoft Edge; Brave for everything else.
Your servers, in our secure hosting environment
Move servers out of the closet and onto virtual machines we host, monitor, back up and maintain. This is not commodity hosting: it runs in the same specialized, highly secure environment we built for our secure web hosting, with the same AI-assisted care as the rest of your IT. Ideal for application servers and the systems your business runs on.
Call for a quote
Every workload is different. Each environment is onboarded by our team, and onboarding and hosting are quoted to fit what you run.
The expertise of a large IT department, without the cost of building one
Hiring a full IT team, and buying the tools a modern IT environment needs, is out of reach for most businesses. Managed IT gives you both, at a predictable cost.
Lower cost of ownership
No full-time IT salaries, and no large upfront investment in management, security and AI tools.
A whole team of specialists
Networks, security, servers and cloud, all from one provider instead of one overworked person.
Grows with you
Scale support up or down as your business changes, busy season or slow.
Focus on your business
You run your business. We keep your technology working and growing with you.
Built on Kaseya. Secured with Sophos.
We chose our partners for the same reason our clients choose us: to prevent problems rather than chase them.
Kaseya
The management platform behind our monitoring, automation, backup and documentation.
Sophos
Our security partner. Firewalls, endpoint, email and Wi-Fi security that work together, so a threat spotted in one place can be acted on everywhere.
Questions to ask any managed IT provider
Whether you choose us or someone else, these are the questions that separate good service from a monthly bill.
Do they prevent problems, or just react to them?
Proactive monitoring and maintenance should be part of the service, not an extra.
Can you see your documentation?
Your systems should be documented, and the documentation should be yours.
Is security included?
Protection should be built in, not sold separately after an incident.
Is the contract clear?
Know what flat-rate covers, and when time-and-materials charges apply.
Managed IT questions
What is managed IT?
Managed IT means a provider looks after your computers, servers, network and security for you, continuously, instead of only when something breaks. FTI monitors, patches, secures, backs up and documents your systems, and runs a 24/7 help desk.
Do you replace our in-house IT person or work with them?
Either. FTI can run all of your IT, or back up an in-house IT person or team with extra depth, tools and after-hours coverage.
How does AI fit into your managed IT?
Every part of our managed IT platform is connected to AI: monitoring, security logs, tickets and documentation. It watches all of it around the clock and gives our engineers the full picture. People stay in charge; AI assists and engineers decide and act.
What security do you use?
Sophos is our security partner: firewall, endpoint, email and Wi-Fi protection that work together, set up and managed by our team. Sophos security is part of our managed IT services.
Can you manage Microsoft 365?
Yes. FTI is a Microsoft 365 reseller. We license the right business plans, set up email on your own domain, move you off Google or other systems, and manage Microsoft 365 alongside the rest of your IT.
How are updates handled?
Updates are automated but never rushed. We hold new patches briefly, test them, and roll them out based on what each system needs.
Do you host servers?
Yes. FTI offers virtual server hosting in the same specialized, highly secure environment we built for our secure web hosting. Every environment is onboarded by our team and quoted to fit.
How do I get help?
Call 907-257-2600 or email [email protected]. Our help desk answers 24 hours a day, 7 days a week, with senior engineers on call.
Where is FTI located?
FTI is an Alaskan-owned technology company based in Anchorage, Alaska, founded in 1990.
Let’s talk about your IT
Tell us what you have today and where you want to be. We’ll show you what managed IT from FTI would look like.