IT that’s handled, before it becomes a problem.
As your MSP (managed service provider), FTI can run your IT or back up your in-house team. Our engineers work alongside an AI layer that watches your systems, security and support around the clock, so issues are spotted early and fixed fast.
Everything your IT needs, from one team
Monitoring and maintenance
Your computers, servers and network are monitored continuously, with routine maintenance handled before it becomes a problem.
Updates done right
Updates are automated, but never rushed. We hold new patches briefly, test them, and roll them out based on what each system needs.
Security with Sophos
The full Sophos toolbox: firewall, endpoint, email, Wi-Fi, secure remote access, phishing training and threat response, set up and managed by our team.
Security monitoring and log analysis
Activity from across your systems is collected and analyzed, so unusual behavior stands out and can be investigated quickly.
Backup and recovery
On-site and cloud backup, so your data can be recovered when it matters, whether it’s one file or a whole system.
Automation and consistent setup
New computers and servers are set up the same way every time, and routine changes are automated to cut down on human error.
Your systems, documented
Passwords, configurations and procedures are documented in one place, and the knowledge belongs to your business, not to one person.
24/7 help desk
Front-line support any time, day or night, with senior engineers on call. Every request is tracked, so nothing falls through the cracks.
Planning ahead
Hardware refreshes, software end-of-life and growth, planned and budgeted before they turn into emergencies.
Your IT team, with ours behind it
Some of our most successful relationships are with businesses that already have IT staff. We don’t replace them. We make their jobs possible, adding the tools, depth and backup that one person or a small team can’t provide alone.
Enterprise tools, without buying them
Your team works on our integrated Kaseya platform, with Sophos security and AI-assisted monitoring already in place.
A deeper bench
Senior engineers for networks, security, servers and cloud, when a project or a problem needs more hands.
Nights, weekends and vacations covered
Our 24/7 help desk picks up when your team is off, so nobody has to be on call forever.
Your team stays in charge
They set the priorities and hand us what they want handled. Everyone works from the same tickets and documentation.
AI-assisted operations
Every part of our managed IT platform is connected to AI: monitoring, security logs, tickets and documentation. It watches all of it, all the time, and puts the full picture in front of our engineers the moment they need it.
Sees the whole picture
Monitoring, security events, support history and documentation, viewed together instead of in separate tools.
Connects the dots
Spots patterns across systems and over time that a person scanning one screen would miss.
Faster answers
When something needs attention, our engineers start with the context already gathered, not a blank page.
People stay in charge
AI assists; experienced engineers make the decisions and do the work. You always reach a person.
Built on Kaseya, connected from tickets to backups
FTI is a Kaseya partner, and our managed IT runs on Kaseya’s integrated platform. Tickets, billing, documentation, monitoring and backups share the same information, so nothing falls between separate tools and nobody has to ask you the same question twice.
Tickets
Every request tracked from the first call to the fix, with your support portal.
Billing
Invoices match the work, and your billing portal lets you view and pay online.
Documentation
Passwords, configurations and procedures in one place, linked to every ticket.
Monitoring and management
Every computer and server watched, patched and maintained remotely.
Backup and recovery
Backups checked every day, so a restore works when you need it.
The full Sophos security toolbox, working together
FTI is a Sophos partner, and we implement the whole Sophos toolbox for our clients, not just a firewall or antivirus. Every piece is set up, updated and watched by our team.
Firewall
The front door between your office and the Internet, inspecting what comes in and goes out.
Computers and servers
Stops malware and ransomware on every computer and server, and can roll back files a ransomware attack changes.
Filters phishing, malware and impersonation before it reaches your Microsoft 365 inbox.
Wi-Fi and switches
Your office network, managed alongside everything else, so an infected device can be cut off.
Secure remote access
Staff reach office systems from anywhere, without leaving the network open.
Phishing training
Realistic test emails and short training, so staff learn to spot a scam before it costs you.
Threat detection and response
Security analysts hunting for threats around the clock, working with our team.
One console
Every Sophos product managed in one place by our engineers, formerly known as Sophos Central.
Microsoft 365, bundled with your managed IT
We are a Microsoft 365 reseller. We license the right business plans, set up email on your own domain, move you off Google or anything else, and manage Microsoft 365 alongside the rest of your IT, backed by the same 24/7 help desk.
The office suite we recommend
Email, documents and collaboration on business plans, where Microsoft commits not to use your data for advertising.
Secured and backed up
Sophos email security, sign-in protection and backup, set up and managed by our team.
Works best in Edge
For the web versions of Outlook, Word, Excel and Teams we recommend Microsoft Edge; Brave for everything else.
Hosting in our secure environment
Mainly for our managed IT clients, on the same protected platform we run our own systems on.
Virtual server hosting
Move servers out of the closet and onto virtual machines we host, monitor, back up and maintain, managed like the rest of your IT. Priced to what you need.
Virtual server hosting →Secure web hosting
Your website behind Cloudflare and a Sophos web application firewall, onboarded and managed by our team, with AI-assisted management and monitoring.
Secure web hosting →The expertise of a large IT department, without the cost of building one
Hiring a full IT team, and buying the tools a modern IT environment needs, is out of reach for most businesses. Managed IT gives you both, at a predictable cost.
Lower cost of ownership
No full-time IT salaries, and no large upfront investment in management, security and AI tools.
A whole team of specialists
Networks, security, servers and cloud, all from one provider instead of one overworked person.
Grows with you
Scale support up or down as your business changes, busy season or slow.
Focus on your business
You run your business. We keep your technology working and growing with you.
Managed IT questions
What is managed IT, or an MSP?
Managed IT means a managed service provider, or MSP, looks after your computers, servers, network and security for you, continuously, instead of only when something breaks. FTI monitors, patches, secures, backs up and documents your systems, and runs a 24/7 help desk.
Do you replace our in-house IT person or work with them?
We work with them, and some of our most successful relationships are exactly that. We don’t replace your IT staff; we make their jobs possible with enterprise tools, senior engineers to call on and after-hours coverage, while they stay in charge. If you have no IT staff, FTI can run all of your IT.
How does AI fit into your managed IT?
Every part of our managed IT platform is connected to AI: monitoring, security logs, tickets and documentation. It watches all of it around the clock and gives our engineers the full picture. People stay in charge; AI assists and engineers decide and act.
What security do you use?
Sophos is our security partner: firewall, endpoint, email and Wi-Fi protection that work together, set up and managed by our team. Sophos security is part of our managed IT services.
Can you manage Microsoft 365?
Yes. FTI is a Microsoft 365 reseller. We license the right business plans, set up email on your own domain, move you off Google or other systems, and manage Microsoft 365 alongside the rest of your IT.
How are updates handled?
Updates are automated but never rushed. We hold new patches briefly, test them, and roll them out based on what each system needs.
Do you host servers?
Yes. FTI offers virtual server hosting, mainly for our managed IT clients, in the same specialized, highly secure environment we built for our secure web hosting. Every environment is onboarded by our team and priced to what you need.
How do I get help?
Call 907-257-2600 or email [email protected]. Our help desk answers 24 hours a day, 7 days a week, with senior engineers on call.
Where is FTI located?
FTI is an Alaskan-owned technology company based in Anchorage, Alaska, founded in 1990.
Let’s talk about your IT
Tell us what you have today and where you want to be. We’ll show you what managed IT from FTI would look like.