Every call answered. Every message accounted for.
OpCnTr is software for answering services. Your operators see the caller, your client’s instructions and the message form on one screen, right in a web browser.
For owners
Run your whole service from one place. Add clients, set their instructions and hours, and see how your team is doing.
For operators
Answer calls in a web browser. No desk phone needed. Everything you need for the call is on one screen.
For your clients
Your clients log in to see their own messages. They always know what came in.
Everything your operators need, nothing they don’t
No desk phone needed
Operators answer calls in a web browser, from the office or from home.
Each client has their own instructions
Every client gets their own greeting, script, contacts, hours and who-to-call rules.
Handle the whole call
Put callers on hold, transfer them, or connect them to the right person, and take the message without switching screens.
Reach the on-call person
Set who to call after hours, and in what order. OpCnTr records every attempt: who was tried, how, and what happened.
A portal for your clients
Clients log in any time to see their own messages and tickets.
Keep records as long as you need
Choose how long call recordings, call records, messages and logs are kept, and see exactly what would be removed before anything is deleted.
Made for answering calls
OpCnTr is built around answering calls, not blasting them out. There’s no autodialer and no sales-call lists. Your operators can still call out whenever the job needs it: returning a call, reaching the on-call person, or connecting a caller to your client.
Works with IBeX
IBeX handles the phone calls. OpCnTr is where your operators work. Together they give you everything an answering service needs.
About IBeX →Your own system, run by us
Every customer gets their own OpCnTr system with its own database. We set it up, run it and keep it up to date, so you can focus on your callers.
Recordings and files are kept in separate storage, not on the server itself.
Be the first to know when OpCnTr launches
Tell us about your answering service and we’ll keep you posted.
OpCnTr questions
What is OpCnTr?
OpCnTr is browser-based software for answering services, dispatch desks and after-hours teams. Operators see the caller, the client’s instructions and the message form on one screen.
Do operators need a desk phone?
No. Operators answer calls in a web browser, from the office or from home.
Can each client have its own instructions?
Yes. Every client gets its own greeting, script, contacts, hours and who-to-call rules.
Can operators make outgoing calls?
Yes. OpCnTr has no autodialer and no sales-call lists, but operators can call out whenever the job needs it: returning a call, reaching the on-call person or connecting a caller to a client.
How is OpCnTr delivered?
As SaaS. Every customer gets its own OpCnTr system with its own database, set up, run and kept up to date by FTI.
When is OpCnTr available?
OpCnTr is coming soon. Contact FTI to hear first when it launches.