Scott Henderson
Text codes, authenticator apps, push prompts and passkeys all count as multi-factor authentication, but they are not equally strong. What each one protects against, and why backups of your codes matter.
AI news swings between miracle and doom because fear gets clicks. Here is what the research says about scary headlines, and what AI actually looks like in an ordinary small business.
If your systems run but never get better, you are being maintained, not managed. How contract incentives can reward doing the minimum, and what moving your IT forward looks like.
November is the time to plan next year’s IT spending. A practical checklist for hardware, Microsoft 365 licensing, security, backup and connectivity, plus the 2027 deadlines worth budgeting for now.
The relative who knows computers, or the cheapest technician in town, can look like a bargain. The hidden costs show up later: downtime, missing documentation, and security gaps nobody is watching.
A slide full of security tools looks impressive. But “we use X” is not the same as “X is handled.” Ask who configures each tool, who watches it and who acts when it raises an alarm.
Free email, file sharing and messaging apps are paid for with data and control. Here is what changes when company work runs on business accounts instead of personal ones, and how to move over.
FTI started in 1990 as an Alaskan engineering software company and still writes its own software today. Here is our story, and why it matters when you rely on us.
The logo on the proposal tells you little. Before you sign with an IT provider, find out who owns it, who designs your network, who answers the phone and how its business model works.
A vendor emails to say their bank details have changed. The invoice looks right, the email thread looks real, and the money disappears. How business email compromise works, and the simple checks that make it much harder to pull off.
No big project, no new software rollout. Ten everyday tasks where an AI assistant can save your team time this week, with example requests and the simple rules that keep it safe.
FTI founder Scott Henderson on why the background of the people running your IT provider shapes everything: how your systems are designed, tested, fixed and moved forward.