Practical IT for business.
Plain-English articles on managed IT, security, privacy and AI, from a team that’s been doing this since 1990.
We’re engineers, not salespeople: why it matters in an MSP
FTI founder Scott Henderson on why the background of the people running your IT provider shapes everything: how your systems are designed,…
AI myths vs. facts: what the headlines get wrong
Is AI wiping out jobs? Does it steal everything you type? Is it always wrong, or always right? Six common claims checked…
What a managed IT provider actually does all day
When managed IT works, you barely notice it. Here is what happens behind the scenes every day: monitoring, patching, backups, security watch,…
Microsoft Entra: why it works for a small business
Microsoft Entra gives a small business one sign-in, one place to grant and remove access, and stronger protection for every account. Here…
Why we added Cloudflare for our clients, and what it does for you
We now put client domains and websites behind the Cloudflare network. Here is what it is in plain English, how it cuts…
Sophos Endpoint levels, explained: Endpoint, EDR, XDR and MDR
Intercept X, XDR, MDR Essentials, MDR Complete: Sophos has renamed a lot. A plain-English guide to what each Sophos endpoint level is…
Sophos Synchronized Security, explained simply
What happens when one laptop in your office gets infected? A plain-English guide to Sophos Synchronized Security: the Security Heartbeat, automatic isolation,…
Windows 10 ESU year 2: decide now, PC by PC
Year 1 of paid Windows 10 security updates ends October 13, 2026. What Year 2 costs by Microsoft's own formula, which PCs…
AI-assisted IT: why it is our biggest advantage
Modern IT produces more alerts, logs and tickets than any team can read. AI-assisted operations reads all of it, all the time,…
Switching to Brave and Firefox: a practical guide
FTI advises clients to move off Chrome and Google Search. Here is what we recommend instead (Brave, Firefox and Brave Search) and…
Can’t cut the Google cord? How to reduce what Google collects
Some businesses can't leave Google entirely: Android phones, a Workspace account, an app that needs Chrome. Here are the settings that reduce…
We trusted specialists with our websites. Here’s what we found.
We hired a company that specialized in websites to look after two of ours. Years later we checked, and found malware, attacker-created…